The backlog in veterinary care is pushing pet owners from small, overwhelmed clinics to larger hospitals with greater capacity.
“We were the last stop, if you will,” said Ames Prentiss, Chief Executive Officer of Ethos Veterinary Health, a national network that does about half of its business in emergency services. “If we didn’t stay open, there were no options for them. If we didn’t work twice as hard and have teams stay two, three, and four hours past their shifts, they would have had nowhere to go.”
Emergency patient volume at the company is up 39 percent this year, Prentiss said, even as the pandemic prompted some significant changes.