Celebrating Excellence in Client Care: Congratulating our 2025 CSR Award Winners
October 9, 2025
We’re excited to celebrate the outstanding winners of this year’s CSR Above & Beyond Awards! Our client service representatives are often the first point of contact for pet families, and these award recipients exemplify compassion, professionalism, and dedication to excellence.
🏆 Grand CSR Award
Denise M. – Red Bank Veterinary Hospital (RBVH), Red Bank, NJ
Known for her honesty, kindness, and strong work ethic, Denise, RBVH’s Emergency & Critical Care CSR, is an invaluable member of the team who has dedicated 26 years to the hospital. “She has taken on new projects, has volunteered solutions for issues, and never stops endeavoring to further her own growth. She takes on needed tasks without needing prompting and goes above and beyond.”
👏 CSR Award Recipients
Zoe S. – Massachusetts Veterinary Referral Hospital, Woburn, MA
“Zoe creates a positive experience through a genuine interest and connection with our clients. She is patient, kind, and empathetic, and she goes out of her way to help make a client’s experience as smooth as possible.”
Selena B. – Upstate Vet Emergency & Specialty Care, Greenville, SC
“Her ability to remain calm and compassionate, even in high-pressure situations, reflects her understanding and emotional intelligence, which helps clients feel heard and supported. Selena’s courage shines through when she advocates for what’s right, even when it’s difficult, always keeping the well-being of the pet and the client at the forefront.”
Ashley L. – Veterinary Specialty Hospital – Sorrento Valley, Sorrento Valley, CA
“She embraces continuous growth by actively seeking feedback and finding ways to improve processes that enhance the client experience. Ashley also exemplifies teamwork, collaborating seamlessly with doctors, technicians, and fellow CCS members to ensure every client receives consistent, thoughtful service.”
Congratulations to Denise, Zoe, Selena, and Ashley! Your dedication to client care and team success represents the very best of Ethos.
Our CSRs set the standard for excellence in client care—and we couldn’t be prouder. At Ethos, we celebrate every team member who goes above and beyond to make a difference for pets and the people who love them.
Ready to build a meaningful career in client care? Discover CSR opportunities at Ethos.